Customise

Terms of Service

TERMS OF SERVICE

  1. INTRODUCTION

Welcome to ZMS Auto. These Terms of Service govern your use of the website at https://zmsauto.com/ and any purchases, custom orders, fitment services or other transactions concluded through the website.

Throughout these Terms, “ZMS Auto”, “we”, “us” and “our” refer to ZMS Auto. “Customer”, “you” and “your” refer to any person accessing the website, placing an order or using our services.

By accessing the website, creating an account or placing an order, you agree to these Terms. If you do not agree, you should not use the website or place an order.

Nothing in these Terms is intended to limit any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other applicable South African law.

  1. BUSINESS INFORMATION

ZMS Auto is an automotive accessories business based in Gauteng, South Africa. We supply and fit selected automotive accessories and own the AeroTag brand.

Contact details:

Email: info@zmsauto.co.za
Telephone: 066 441 8902
Website: https://zmsauto.com/

Business hours:

Monday to Thursday: 08:00–17:00
Friday: 08:00–15:00

  1. WEBSITE USE

You may use this website only for lawful purposes. You may not:

  • Attempt to gain unauthorised access to the website or its systems.

  • Introduce viruses, malicious code or other harmful material.

  • Copy, reproduce or commercially exploit website content without permission.

  • Place fraudulent orders or provide false information.

  • Upload unlawful, offensive or infringing artwork.

  • Use the website in a way that interferes with its operation or another person’s use.

We may suspend or terminate access where we reasonably believe the website has been misused.

  1. PRODUCTS AND SERVICES

ZMS Auto supplies automotive accessories, including standard and custom AeroTags, and may offer fitment services and products from third-party brands.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, pricing and availability are accurate. However:

  • Product images are for illustrative purposes.

  • Screen settings may cause colours to appear differently.

  • Handmade, printed or customised products may have minor variations.

  • Product packaging or specifications may change without materially changing the product.

  • Vehicle compatibility information is provided as guidance and should be confirmed before ordering.

If you are unsure whether a product will fit your vehicle, contact us before placing your order.

  1. PRICING

All prices displayed on the website are in South African Rand and include VAT unless stated otherwise.

Delivery, fitment or other additional charges will be shown separately before checkout or communicated to you before the service is performed.

We may change prices at any time. Changes will not affect orders that we have already accepted, unless an obvious pricing error occurred.

If a product is incorrectly priced due to a technical or administrative error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order for a full refund.

  1. ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase the selected products. An automated order confirmation only confirms that we have received your order and does not necessarily mean that the order has been accepted.

An order is accepted once:

  • Payment has been successfully received or authorised;

  • Stock or production availability has been confirmed; and

  • For custom products, suitable artwork and production instructions have been received.

We reserve the right to reject or cancel an order where:

  • A product is unavailable.

  • Payment cannot be verified.

  • There is an obvious pricing or product-description error.

  • The order appears fraudulent.

  • Supplied artwork is unlawful, offensive or infringes third-party rights.

  • We cannot reasonably manufacture the requested design.

If we cancel an order after receiving payment, the affected amount will be refunded using the original payment method where reasonably possible.

  1. CUSTOM AND PERSONALISED PRODUCTS

Custom AeroTags and other personalised products are manufactured according to the artwork, wording, colour and instructions supplied by the customer.

You are responsible for checking:

  • Spelling, names, numbers and wording.

  • Logo quality and resolution.

  • Selected size and background colour.

  • Placement and orientation of artwork.

  • Vehicle suitability and intended fitment position.

The online preview is an approximate visual guide and may not represent the final printed colour, scale or positioning exactly. Colours may vary between screens and the finished product.

We may make minor adjustments to artwork to improve print quality, alignment or production suitability. Where a major change is required, we will contact you for approval.

Production lead times begin only once payment, usable artwork and all required instructions have been received.

Because custom products are made specifically for you, they cannot ordinarily be cancelled, exchanged or returned merely because you changed your mind. This does not affect your rights where a product is defective, incorrectly manufactured or does not materially match the approved order.

  1. ARTWORK AND INTELLECTUAL PROPERTY

By uploading artwork, logos, names, photographs or other material, you confirm that:

  • You own the material or have permission to use it.

  • Our production of the product will not infringe any trademark, copyright or other third-party right.

  • The material is not unlawful, defamatory, discriminatory or offensive.

  • You have permission from any identifiable person appearing in the material.

You grant ZMS Auto a limited licence to store, process, reproduce and adjust the material only as reasonably necessary to produce your order, retain your order history and facilitate repeat orders.

You remain responsible for claims arising from artwork supplied without the necessary rights or permission.

References to vehicle manufacturers, badges or other third-party brands do not imply that ZMS Auto or AeroTag is sponsored, endorsed or approved by those brands unless expressly stated.

  1. PAYMENT

Orders must be paid using one of the payment methods available at checkout.

You confirm that you are authorised to use the selected payment method. Orders may be delayed while payment is verified.

Payment information may be processed by an independent payment provider. ZMS Auto does not ordinarily store complete bank-card details.

  1. STOCK AND LEAD TIMES

Stock availability is not guaranteed until an order has been accepted.

The usual lead times displayed on the website are:

  • Standard or stocked AeroTags: approximately 2–3 working days before dispatch.

  • Custom AeroTags: approximately 5 working days before dispatch.

These are estimates and not guaranteed delivery dates. Large orders, artwork problems, stock shortages, public holidays or circumstances outside our control may extend these periods.

If an ordered colour, brand or variation is unavailable, we may contact you with the nearest alternatives. We will not substitute a material product option without your agreement.

  1. DELIVERY

Orders are delivered to the address supplied during checkout. You are responsible for ensuring that the delivery address and contact details are correct.

Delivery times are estimates and may be affected by courier delays, remote-area delivery schedules, weather, strikes or other circumstances outside our reasonable control.

You must inspect the parcel as soon as reasonably possible after delivery. Please notify us promptly if:

  • The parcel appears damaged.

  • An item is missing.

  • You received an incorrect product.

  • The order does not match the agreed specifications.

We may request photographs, packaging or other reasonable evidence to investigate a delivery or product claim.

Risk remains with ZMS Auto until the goods have been delivered to you or a person authorised by you to receive them, subject to applicable law.

If a parcel is returned because an incorrect address was supplied, delivery was repeatedly unsuccessful or the parcel was not collected, additional delivery charges may apply before it is resent.

  1. CANCELLATIONS AND CHANGE-OF-MIND RETURNS

Where a statutory cooling-off right applies to an online purchase, you may cancel the transaction within the period provided by applicable law.

Change-of-mind returns must generally:

  • Be requested within seven days of receiving the product.

  • Be unused, unfitted and in resalable condition.

  • Include the original packaging and supplied accessories.

  • Be returned at your risk and expense, unless the law provides otherwise.

Custom-made, personalised or specially ordered products are generally excluded from change-of-mind cancellation rights once production has started, to the extent permitted by law.

Original delivery charges and reasonable direct return costs may be deducted where permitted. Approved refunds will be processed within the period required by law.

Before returning anything, contact info@zmsauto.co.za and provide your order number and reason for the return.

  1. DEFECTIVE OR INCORRECT PRODUCTS

Your statutory rights regarding defective, unsafe or poor-quality goods remain fully applicable.

If a product is defective, unsafe, incorrectly supplied or does not materially match the agreed order, notify us as soon as reasonably possible and provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or video where appropriate.

  • Any other information reasonably required to assess the issue.

Where applicable under the Consumer Protection Act, you may be entitled to a repair, replacement or refund. ZMS Auto will cover reasonable return costs for goods confirmed to be defective or incorrectly supplied where required by law.

A product is not considered defective merely because of:

  • Normal wear and tear.

  • Damage caused by incorrect installation or use.

  • Accidents, impact, racing or vehicle damage.

  • Exposure to unsuitable chemicals, excessive heat or harsh cleaning products.

  • Unauthorised alteration or repair.

  • Failure to follow supplied fitment or care instructions.

  • Minor colour differences caused by screens or printing processes.

  1. AEROTAG ONE-YEAR PRODUCT PROMISE

In addition to applicable statutory rights, if an AeroTag cracks, fades or fails because of a verified manufacturing or adhesive defect within one year of purchase, ZMS Auto will replace the affected tag.

Proof of purchase and reasonable evidence of the defect may be required.

This additional promise does not cover loss, theft, collision damage, misuse, incorrect fitment, deliberate damage, unauthorised modification or ordinary wear and tear.

This commercial promise does not replace or limit any statutory warranty or remedy available to you.

  1. FITMENT AND VEHICLE USE

Products must be installed in accordance with the supplied instructions and in a suitable position on the vehicle.

Before fitting an AeroTag:

  • Ensure the mounting surface is clean, dry and suitable.

  • Ensure the selected edge is secure and within the recommended fitment range.

  • Do not place the product where it obstructs the driver’s view, lights, number plates, sensors or moving components.

  • Check the product regularly and remove or refit it if it becomes loose.

Customers remain responsible for ensuring that any product fitted to a vehicle complies with applicable road, licensing, insurance and vehicle-warranty requirements.

Where ZMS Auto performs fitment services, you must disclose any known vehicle damage, aftermarket modification or special requirement that may affect the work.

  1. ACCOUNTS

You may create an account to manage orders, addresses and saved artwork.

You are responsible for:

  • Keeping your login details confidential.

  • Providing current and accurate information.

  • All activity performed through your account.

  • Informing us promptly of suspected unauthorised access.

We may suspend an account used fraudulently or in breach of these Terms.

  1. WHOLESALE AND STOCKIST ORDERS

Wholesale, reseller and stockist orders may be subject to additional written terms, minimum quantities, quoted lead times and approved payment arrangements.

Where additional wholesale terms conflict with these Terms, the specifically agreed wholesale terms will apply to that transaction.

Unless otherwise agreed in writing, placing an enquiry does not guarantee stockist approval, exclusivity, pricing or territory rights.

  1. PRIVACY AND PERSONAL INFORMATION

We process personal information to operate the website, fulfil orders, arrange delivery, provide customer service, retain transaction records, prevent fraud and comply with legal obligations.

Information may be shared with service providers such as payment processors, couriers, hosting providers and professional advisers where reasonably necessary.

We take reasonable technical and organisational measures to protect personal information. Our handling of personal information is subject to the Protection of Personal Information Act 4 of 2013 and our Privacy Policy.

  1. WEBSITE AVAILABILITY AND THIRD-PARTY SERVICES

We aim to keep the website accurate, secure and available, but uninterrupted access cannot be guaranteed.

The website may use or link to third-party services, including payment gateways, courier platforms and social-media websites. Those services operate under their own terms and privacy practices, and ZMS Auto is not responsible for matters outside its reasonable control.

  1. INTELLECTUAL PROPERTY

The ZMS Auto and AeroTag names, branding, website design, product designs, photographs, graphics, written content and other original material belong to ZMS Auto or its licensors.

You may view and use the website for personal shopping purposes. You may not reproduce, modify, distribute, manufacture from, resell or commercially exploit our intellectual property without prior written permission.

AeroTag is a trademark of ZMS Auto.

  1. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability arising from gross negligence or rights granted under consumer-protection legislation.

To the extent permitted by law, ZMS Auto will not be responsible for indirect, incidental or consequential loss arising from:

  • Improper installation or use of a product.

  • Inaccurate information supplied by the customer.

  • Unauthorised or unlawful customer artwork.

  • Vehicle modifications or pre-existing damage.

  • Delays or failures outside our reasonable control.

  • Use of third-party websites or services.

Where liability may lawfully be limited, our aggregate liability relating to an order will not exceed the amount paid for the affected product or service.

  1. EVENTS OUTSIDE OUR CONTROL

We will not be liable for a delay or failure caused by events beyond our reasonable control, including severe weather, load shedding, internet outages, courier disruption, industrial action, civil unrest, supplier failure, natural disasters or government restrictions.

We will take reasonable steps to minimise the effect of such events and complete or refund affected orders where required by law.

  1. COMPLAINTS

If you experience a problem, please contact us first so that we can attempt to resolve it.

Email: info@zmsauto.co.za
Telephone: 066 441 8902

Please include your order number, contact information and a clear description of the issue.

Nothing in these Terms prevents a consumer from referring a complaint to the National Consumer Commission, a provincial consumer-protection authority, an applicable ombud or another competent body.

  1. GOVERNING LAW

These Terms and all transactions concluded through the website are governed by the laws of the Republic of South Africa.

Any dispute will be subject to the jurisdiction of the appropriate South African court or consumer-protection body. Nothing in this clause prevents a consumer from approaching a court or tribunal with jurisdiction under applicable law.

  1. CHANGES TO THESE TERMS

We may update these Terms when our services, website or legal obligations change. The updated version will be published on this page with a revised “Last updated” date.

The Terms in effect when an order was accepted will generally apply to that order.

  1. GENERAL

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by ZMS Auto to enforce a provision immediately does not amount to a waiver of that provision.

These Terms, together with any applicable product information, order confirmation, Privacy Policy and specifically agreed written terms, constitute the agreement between you and ZMS Auto concerning your use of the website and purchases made through it.

  1. CONTACT

For questions about these Terms, orders, artwork, fitment, wholesale enquiries or returns, contact:

ZMS Auto
Gauteng, South Africa
Email: info@zmsauto.co.za
Telephone: 066 441 8902
Website: https://zmsauto.com/